ESSEX PERMANENT MAKE-UP ARTIST

TERMS & CONDITIONS

Last Updated: 17 June 2026

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IMPORTANT INFORMATION

Permanent Make-Up (PMU) is a cosmetic tattoo procedure and is not suitable for everyone. A patch test must be completed at least 48 hours before treatment, and all pre-treatment advice must be followed.

By booking an appointment, paying a booking fee, or attending treatment, you confirm that you have read, understood, and agreed to these Terms & Conditions.

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NEW CLIENT TREATMENT PACKAGES

All new Permanent Make-Up treatments include:

• One initial treatment appointment

• One complimentary top-up appointment

Your top-up appointment must be attended between 6 and 10 weeks after your initial treatment to allow sufficient healing time.

Top-up appointments requested after 10 weeks may incur an additional charge.

Any further treatments, additional touch-ups, colour boosts, or corrective work beyond the included top-up appointment will be charged at the current treatment rates.

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ANNUAL COLOUR BOOSTS

Annual colour boost appointments are available to existing Essex Permanent Make-Up Artist clients only.

An annual colour boost includes one treatment session. Any additional sessions required will be charged separately.

Some clients may require additional sessions due to factors including, but not limited to:

• Oily skin

• Excessively dry skin

• Mature skin

• Scar tissue

• Certain medical conditions

• Lifestyle factors

• Poor pigment retention

• Failure to follow aftercare instructions

Clients who have previously received Permanent Make-Up from another technician will be assessed as a new client and charged accordingly.

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CONSULTATIONS, CONSENT & MEDICAL INFORMATION

All clients must complete and sign consultation, consent, and medical history forms before every treatment appointment.

It is your responsibility to ensure that all information provided is accurate, truthful, and up to date.

By signing the consent forms, you confirm that:

• You have read and understood these Terms & Conditions

• You understand the nature of the procedure and associated risks

• You have had the opportunity to ask questions

• You approve the chosen shape and colour

• You consent to treatment being carried out

• You agree to follow all aftercare instructions

Failure to disclose relevant medical information may result in treatment being refused.

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PHOTOGRAPHS

Photographs are required before and after treatment for insurance, clinical records, and treatment monitoring purposes.

Separate consent will be requested if Essex Permanent Make-Up Artist wishes to use photographs for marketing, advertising, website content, social media, training, or promotional purposes.

You may withdraw marketing consent at any time.

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EYEBROW PERMANENT MAKE-UP

Hairstroke brows are not suitable for all skin types.

Clients with oily skin may experience:

• Softer healed strokes

• Reduced definition

• Increased blurring

• Reduced pigment retention

Every effort is made to achieve the best possible symmetry. However, natural facial asymmetry exists in all individuals and perfect symmetry cannot be guaranteed.

By approving the pre-drawn design, you acknowledge and accept this.

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HEALED RESULTS

Immediately after treatment, the treated area will appear darker, bolder, and more defined than the final healed result.

During healing, colour intensity may soften significantly as part of the natural healing process.

Results vary between individuals due to factors including:

• Skin type

• Age

• Medical conditions

• Medications

• Lifestyle factors

• Sun exposure

• Smoking

• Previous cosmetic procedures

• Aftercare compliance

Pigment retention, healed colour, healed shape, and longevity cannot be guaranteed.

Additional sessions may be required to achieve or maintain desired results and will be chargeable where applicable.

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PREVIOUS PERMANENT MAKE-UP

Essex Permanent Make-Up Artist is not responsible for unsatisfactory healed results caused by previous Permanent Make-Up, cosmetic tattooing, microblading, scarring, pigment migration, or skin trauma performed by another practitioner.

Corrective work may require multiple sessions and additional charges.

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SUITABILITY FOR TREATMENT

Treatment Cannot Be Performed If You:

• Are under 18 years of age

• Are pregnant or breastfeeding

• Have an active skin infection in the treatment area

• Have a contagious illness

• Have recent scar tissue in the treatment area

• Have raised moles, warts, or birthmarks within the treatment area that prevent safe treatment

• Are under the influence of drugs or alcohol at the appointment

Please Inform Me Before Booking If You:

• Have diabetes

• Have epilepsy

• Have a heart condition or pacemaker

• Have a bleeding or clotting disorder

• Take blood-thinning medication

• Are undergoing hospital treatment

• Are receiving chemotherapy or immunotherapy

• Have glaucoma

• Have HIV, AIDS, or Hepatitis

• Have an autoimmune condition

• Have a known skin condition

• Take steroids or prescription skin medications

• Bruise or scar easily

• Have recently had Botox or dermal fillers

• Have any medical condition not listed above

• Take any medication not listed above

A doctor's note or medical clearance may be required before treatment can proceed.

Any costs associated with obtaining medical clearance remain the responsibility of the client.

You must inform Essex Permanent Make-Up Artist immediately if your medical history changes at ANY stage of your treatment programme.

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LIP TREATMENTS

Clients who suffer from cold sores must obtain and take appropriate antiviral medication before and after treatment as advised by their GP or pharmacist.

Essex Permanent Make-Up Artist accepts no responsibility for cold sore outbreaks following treatment.

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EYELINER TREATMENTS

Eyelash extensions must be professionally removed at least 4 weeks before treatment.

No adhesive residue must remain on the lashes or eyelids.

Eyelash growth serums must be discontinued for a minimum of 8 weeks before treatment.

 

 AFTERCARE

An aftercare pack will be provided following treatment.

This includes:

• Healing instructions

• Aftercare guidance

• Dos and don'ts

• Cotton buds

• Vitamin healing cream

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Following aftercare instructions is essential for achieving the best possible healed result.

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Please Avoid:

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For 4 weeks after treatment:

• Direct sun exposure

• Sunbeds

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For 2 weeks after treatment:

• Swimming pools

• Hot tubs

• Sea water

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For 7–14 days after treatment:

• Heavy exercise

• Excessive sweating

• Saunas

• Steam rooms

• Heat treatments

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Essex Permanent Make-Up Artist accepts no responsibility for poor healed results, infection, pigment loss, or complications caused by failure to follow aftercare instructions.

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BOOKING FEES

A non-refundable booking fee of £50 is required to secure all treatment appointments.

This amount will be deducted from the balance due at your first treatment appointment.

Booking fees are non-transferable to another person.

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APPOINTMENT POLICY

• Treatment appointments must be attended alone.

• Consultations may be attended with one guest by prior arrangement.

• Children under 16 years of age are not permitted in the treatment room.

• Clients must arrive on time.

• Clients attending under the influence of drugs or alcohol will be refused treatment.

• Essex Permanent Make-Up Artist reserves the right to refuse treatment where it is considered unsafe, inappropriate, or not in the client's best interests.

• Aggressive, abusive, threatening, or inappropriate behaviour will not be tolerated.

Treatment may also be refused where contraindications become apparent during consultation, where a patch test reaction occurs or raises concerns regarding treatment safety, where required medical clearance has not been obtained, or where a client is deemed to have unrealistic expectations regarding the treatment or its likely results. In such circumstances, Essex Permanent Make-Up Artist shall not be liable for any costs incurred by the client as a result of treatment being declined.

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CANCELLATIONS & RESCHEDULING

Booking fees are non-refundable.

Appointments may be rescheduled with at least 48 hours' notice.

Where less than 48 hours' notice is given, Essex Permanent Make-Up Artist reserves the right to retain the booking fee and may require a further booking fee before a new appointment can be arranged.

Repeated cancellations, no-shows, or late arrivals may result in future bookings being refused.

Appointment cancellations or changes must be made by telephone or email only.

Messages sent via social media, WhatsApp, or text message are not accepted as official cancellation methods.

If Essex Permanent Make-Up Artist needs to cancel or rearrange an appointment, any monies paid will be transferred to a new appointment date or refunded where appropriate.

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GIFT VOUCHERS

• Valid for 12 months from the date of issue unless otherwise stated.

• Fundraising or promotional vouchers are valid for 6 months from the date of issue.

• A consultation and patch test are required before treatment.

• Patch testing must be completed at least 48 hours before treatment.

• Gift vouchers cannot be exchanged for cash.

• Gift vouchers are non-refundable.

• Gift vouchers are non-transferable.

• Gift vouchers cannot be used in conjunction with other promotions or offers.

• All bookings remain subject to availability

 

LIABILITY

While every effort is made to achieve the best possible results, Permanent Make-Up is both an art and a biological process. Individual healed results will vary.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such liability cannot legally be excluded under applicable law.

 

BOTCHED INK™ SALINE TATTOO REMOVAL

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IMPORTANT INFORMATION

Botched Ink™ Saline Tattoo Removal is a non-laser tattoo lightening and removal procedure designed to lift pigment from the skin using a saline-based solution. Results vary significantly between individuals and cannot be guaranteed.

The number of sessions required depends on several factors, including:

• The depth of the pigment

• The colour and type of pigment used

• The age of the tattoo

• The location of the tattoo

• Previous removal attempts

• Skin type and healing ability

• Medical conditions and medications

• Compliance with aftercare instructions

Multiple sessions are usually required, and complete removal cannot be guaranteed.

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PREVIOUS TREATMENTS

If the area has previously undergone laser removal, saline removal, colour correction, camouflage tattooing, Permanent Make-Up, or any other cosmetic procedure, you must disclose this before treatment.

Failure to provide accurate information may affect treatment outcomes and may result in treatment being refused.

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EXPECTED RESULTS

Botched Ink™ Saline Tattoo Removal is intended to lighten, fade, or remove unwanted pigment. Results vary from client to client.

You acknowledge and understand that:

• Complete removal cannot be guaranteed.

• Pigment may lighten unevenly.

• Residual pigment may remain visible.

• Previously implanted pigments may change colour during the removal process.

• Additional sessions may be required.

• Further corrective work or alternative removal methods may be needed to achieve your desired outcome.

Refunds will not be provided where healed results differ from expectations.

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RISKS & POSSIBLE SIDE EFFECTS

As with any skin treatment, there are potential risks and side effects, including but not limited to:

• Redness

• Swelling

• Tenderness

• Scabbing

• Itching

• Temporary discomfort

• Hyperpigmentation (darkening of the skin)

• Hypopigmentation (lightening of the skin)

• Prolonged healing

• Infection

• Scarring

• Allergic reactions

While every precaution is taken, these risks cannot be completely eliminated.

By proceeding with treatment, you acknowledge and accept these risks.

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SUITABILITY FOR TREATMENT

Botched Ink™ Saline Tattoo Removal may not be suitable for everyone.

Treatment cannot be performed if you:

• Are under 18 years of age

• Are pregnant or breastfeeding

• Have an active skin infection in the treatment area

• Have uncontrolled diabetes

• Have a contagious illness

• Are under the influence of drugs or alcohol

Medical clearance may be required for certain medical conditions or medications.

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AFTERCARE FOR BOTCHED INK™ REMOVAL

Following aftercare instructions is essential to minimise complications and achieve the best possible results.

You must:

• Keep the area clean and dry as instructed.

• Avoid touching, scratching, picking, or removing any scabs.

• Avoid swimming pools, hot tubs, saunas, and steam rooms until fully healed.

• Avoid excessive sweating during the initial healing period.

• Avoid direct sun exposure and sunbeds until the area has completely healed.

• Apply only products recommended by Essex Permanent Make-Up Artist.

Failure to follow aftercare instructions may result in:

• Infection

• Pigment retention

• Delayed healing

• Uneven results

• Scarring

Essex Permanent Make-Up Artist accepts no responsibility for complications arising from failure to follow aftercare advice.

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TOP-UPS, ADDITIONAL SESSIONS & REFUNDS

Botched Ink™ Saline Tattoo Removal treatments are charged per session unless otherwise stated.

As the healing process and pigment response vary between individuals:

• No guarantee can be given regarding the number of sessions required.

• No guarantee can be given regarding the degree of pigment removal achieved.

• Treatment fees are non-refundable once treatment has been performed.

• Additional sessions will be charged at the current treatment rate.

By booking and attending treatment, you acknowledge that results cannot be guaranteed and that further treatments may be necessary.

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PHOTOGRAPHS

Photographs are required before and after all treatments, including Permanent Make-Up, colour correction procedures, and Botched Ink™ Saline Tattoo Removal treatments.

These photographs form part of your clinical records and may be used for:

• Insurance requirements

• Treatment documentation

• Progress monitoring

• Assessment of healed results

• Comparison of treatment outcomes

• Record-keeping purposes

For Botched Ink™ Saline Tattoo Removal treatments, photographs may be taken before every treatment session and at review appointments to accurately monitor pigment removal and healing progress.

All photographs used for clinical, insurance, and record-keeping purposes will be stored securely in accordance with applicable data protection legislation.

Separate consent will be requested if Essex Permanent Make-Up Artist wishes to use photographs or videos for:

• Social media content

• Website galleries

• Advertising and marketing

• Educational purposes

• Promotional publications

Refusing consent for marketing use will not affect your eligibility for treatment.

You may withdraw consent for future marketing use at any time by providing written notice. This will not affect material already published with your previous consent.

Updated 17/06/2026